It is always a great privilege to talk to C-level executives within the ever-evolving IT ecosystem, and Asia Blockchain Review recently caught up with K.C. Hong, Managing Director of SAP Malaysia. This is part one of the exclusive interview with him.
Firstly, thank you for taking the time to talk to Asia Blockchain Review (ABR), we are extremely grateful for you to take part in this endeavor of ours. So, to kick things off, how has 2020 been so far for SAP Malaysia?
Thank you for reaching out to SAP Malaysia for this interview with your comprehensive set of questions. Just some background, I assumed my current role late last year and am responsible for overseeing and growing SAP Malaysia’s business development and operations. For nearly 28 years, we have been honored by the trust that the organizations in Malaysia placed in us to run their mission-critical business processes. Organisations of all sizes embrace our technologies to realize greater productivity and operational efficiencies, while “future-proofing” their core business models.
Since the movement control order (MCO), it has not been “business as usual” as business travel is restricted, events are cancelled, and supply chains have been weakened due to the outbreak of coronavirus (COVID-19). Safety and well-being continue to be the top priority for the company as they manage through the effects of the pandemic. “Our hearts are with those who have been affected personally by COVID19…at SAP, our goal is to support every customer to become a best-run business while helping the world run better and improve people’s lives,” he added. “Let me explain: best-run businesses are intelligent enterprises – breaking down silos and adopting intelligent, dynamic, cross-functional business processes to deliver optimal experiences,” he stated.
“I can give you two examples here, one being Sabah Electricity (SESB) which had successfully embarked on a digital transformation program to realize greater operational efficiencies and further uplift customer satisfaction levels with an aim of becoming a world-class utility,” he added. The SAP HANA platform empowered Sabah Electricity to gain ‘live’ intelligence which helps the company to modernize for agility and scale cost-effectively. With SAP HANA, SESB is also able to support next-generation transactional and analytical processing with a broad set of advanced analytics. Also, its adoption of the SAP Business Suite means that SESB is now able to run core business operations more efficiently with end-to-end process support for areas such as customer engagement, finance, human resources, project management, utility billing, preventive/predictive maintenance, corrective maintenance procurement, logistics and IT.
Another example is Sarawak Energy – Sarawak Energy generates, transmits, distributes and retails electricity on behalf of the state of Sarawak. They generate power by capitalizing on Sarawak’s abundant indigenous resources – hydro, coal and gas – and supply electricity to our customers throughout Sarawak and beyond through an extensive network. Their core digital foundation is based on SAP and they have installed various SAP applications enterprise-wide. For example, Sarawak Energy has embraced SAP Concur in an effort to gain more visibility into its travel and expense (T&E) spend, while also providing employees with user-friendly experiences through an integrated travel and expenses management solution. Sarawak Energy’s fleet management system is also based on the SAP Leonardo Vehicle Insights digital innovation system, resulting in fewer accidents involving Sarawak Energy vehicles and has increased safety awareness of drivers due to the IoT technology with 24/7/365 monitoring.
Be sure to read the second part of this interview series with K.C. Hong next week!
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Anil started his career in journalism all the way back in 2003. After traversing the sphere of editorial, corporate communications and advertising, he has now come full circle and is back in the world of journalism. He believes in the power of the written word, and its ability to enthrall, delight and inform the reader.
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